All your orders in one list. Create shipments from the admin panel and let your customers follow their order step by step. Return requests are approved in the same place.
At a glance
One order list
Website, Trendyol and manual orders
MNG Kargo
Labels, tracking and cancellation in the panel
Flexible shipping rates
Flat, by weight or by cart value
Returns workflow
From request to refund
Orders from your website, from Trendyol or entered by you on a customer's behalf all sit in the same list. Filter by status, payment, channel and carrier, and get your work done in bulk.
The MNG Kargo (DHL eCommerce) integration creates the shipment and label from the order, checks the price, tracks the parcel and cancels it. Province and district codes are matched for you. You can also work with a carrier you set up yourself.
Set up shipping methods per country, each with its own price and a delivery time text. Add your carrier with its logo and a tracking link template, so the customer gets a link to follow the parcel.
Shipping methods
Settings / Shipping
MNG Kargo, Türkiye
Tiered by weight, 2 to 3 business days
MNG Kargo, carts over 3.000 ₺
Free shipping threshold
Free
Bulky items
Shipping class, surcharge per item
+60,00 ₺
International, Germany
Flat rate, 4 to 6 business days
14,90 €
Calculator
3 items, actual weight 4.2 kg, volumetric weight 5.1 kg. The higher one counts: MNG Kargo 89,90 ₺
Set up methods per carrier and region: flat rate, tiered by weight, tiered by cart value, or free. The delivery estimates and free shipping promises in your storefront come from these settings.
Shipment
Order 2026-000408
Tracking no.
MNG 4402 8817 31
The MNG Kargo (DHL eCommerce) integration is ready to use. With other carriers, you work by entering the tracking number.
Create the shipment
Open a shipment from the order in one click and print the label; check the shipping cost in advance.
Hand it to the carrier
The order is marked "shipped", and your customer receives an email with a tracking link.
Live tracking
On the order tracking page, your customer sees the "out for delivery" status live from the carrier.
If the carrier rejects a shipment, the order isn't affected; the issue shows up as a notification in the panel.
From the moment an order is placed until it's delivered, your customers know what's happening, so they don't need to ask you.
With the order number and email address; a timeline plus live "out for delivery" status from the carrier.
Order received, paid, shipped, delivered, canceled; a payment reminder for bank transfers and an invitation to leave a review after delivery.
Customers can order without an account; if they sign up later, they link their past orders to the account with a code sent to their email.
My orders, reordering, invoice downloads and return requests, all in the customer's own account.
Return request
Order 2026-000405, Burak Şahin
Bluetooth Speaker S20, Black
1 pc, reason: didn't meet expectations
899,00 ₺
Request
Oct 21, from customer account
Approval
Oct 21, awaiting return shipment
Received
Oct 23, Main warehouse, back on the shelf
Refund
Oct 23, automatically to card via bank
Customers open a return request from their account by selecting products and quantities; you approve it in the panel, receive the items and refund the money.
Request and approval
Requests opened by customers from their account or by you in the panel; bulk approval and bulk rejection with a reason.
Receiving
Returned items go back to the warehouse they shipped from; damaged items don't go back on the shelf by default.
Refund
Automatic through the bank for cards and through PayPal for PayPal; for bank transfers, you send the money and mark the refund in the panel. Refunds are made in the order's currency.
The return period is 14 days by default; you can also start a return from the panel after it has ended. Shipping costs are refunded only when the entire order is returned.
Every step of an order follows one set of rules, so stock, totals and status move forward without breaking each other.
Including unpaid bank transfer and cash on delivery orders; on cancellation or return, items go back to the warehouse they shipped from.
The product name, price, VAT, exchange rate and address at the time of the order are copied, so the order doesn't change even if you edit the product later.
New, processing, shipped, delivered, canceled, returned; transitions that aren't allowed can't be made.
The year plus a six-digit sequence number, so every order is easy to find.
An incomplete card attempt is canceled after 30 minutes, releases the stock and doesn't show up in the customer's account.
On an order created from a quote, no campaign, group discount or coupon is applied on top of the agreed price.
Yes. Trendyol orders arrive in the panel automatically and appear in the same list as your website orders, separated by the channel filter.
The MNG Kargo (DHL eCommerce) integration is ready to use: you create shipments, print labels, track, cancel and check rates right from the panel. With other carriers, you work by entering the tracking number, and the carrier's tracking page is sent to your customer as a link.
Yes. You define a "free above a certain amount" threshold, either globally or per shipping method; in the cart, customers see how far they are from free shipping.
The return period is 14 days by default and can be changed in the settings. Customers open a request from their account within this period; you can also start a return from the panel after it has ended.
Card, bank transfer, cash on delivery and PayPal; card refunds go through the bank automatically.
ExploreUpload the invoice to the order; in a German store, the invoice is issued automatically at payment or at shipping.
ExploreMarketplace orders in the same list; "processing" and "unable to supply" actions right from the panel.
ExploreTry the order list, the shipping settings and the returns workflow in the demo.
